dv66 Terms & Conditions

1 Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and dv66 ("dv66", "we", "us", "our"), which operates the online betting and casino platform accessible at https://dv66.io ("the Platform"). These Terms govern your access to and use of all products, services, features, content, and functionality made available through the Platform, including but not limited to sports betting, live casino games, slots, and any associated promotional activities.

By accessing the Platform, creating a player account, making a deposit, placing a wager, or accepting a bonus, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team.

These Terms should be read in conjunction with the dv66 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any inconsistency between these Terms and any other document published on the Platform, these Terms shall prevail unless explicitly stated otherwise.

2 Eligibility

To be eligible to register an account and use the dv66 Platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Platform:

• You are at least 21 years of age. dv66 operates a strict 21+ age policy across all products and jurisdictions in which it operates.
• You are a natural person. Corporate entities, businesses, and automated bots are not permitted to hold player accounts.
• You are using the Platform for personal, non-commercial recreational purposes only.
• You are not currently subject to a self-exclusion order with dv66 or any affiliated platform.
• You have not previously had a dv66 account closed for breach of these Terms.
• You are acting on your own behalf and not as an agent, proxy, or nominee for any third party.
• Your use of the Platform does not contravene any applicable law, regulation, or restriction that applies to you personally.

dv66 reserves the right to request documentary evidence of eligibility at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Accounts may be suspended and withdrawals held pending satisfactory completion of identity verification.

3 Account Registration

To access the full range of dv66 services, you must complete the account registration process accurately and in good faith. You agree to provide true, current, and complete information during registration and to keep your account information updated at all times.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. dv66 will not be liable for any loss or damage arising from unauthorised use of your account where such use results from your failure to keep credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately.

3.2 One Account Policy

Each player is permitted to hold one registered account on the dv66 Platform. The registration of multiple accounts by the same individual — whether using the same or different personal details, payment methods, device identifiers, or IP addresses — is strictly prohibited. Where duplicate accounts are identified, dv66 reserves the right to close all associated accounts without notice, forfeit any balances held, and void any pending bets or bonus claims.

3.3 Account Verification (KYC)

dv66 operates a Know Your Customer ("KYC") verification process in accordance with applicable anti-money laundering and player protection standards. You may be required to submit one or more of the following: a government-issued photo ID (National ID card, passport, or driving licence), a recent proof of address (utility bill or bank statement dated within 90 days), and proof of ownership of any payment method used (e.g., a screenshot of your registered bKash or Nagad mobile wallet). Withdrawals will not be processed from unverified accounts where KYC has been requested and not completed within 30 days.

4 Deposits & Withdrawals

All financial transactions on the dv66 Platform are denominated in Bangladeshi Taka (৳). dv66 does not accept transactions in foreign currencies. Deposits and withdrawals are processed exclusively through the payment methods listed on the Platform's Cashier page, which currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected bank transfer options.

4.1 Deposits

• The minimum deposit amount is ৳200 per transaction.
• Deposits made via mobile wallet (bKash, Nagad, Rocket, Upay) are credited to your dv66 account balance instantly upon confirmation from the payment provider.
• dv66 does not charge any fees on deposits. However, your payment provider may apply their own transaction fees, for which dv66 accepts no responsibility.
• Deposits must be made from payment methods registered in your own name. Deposits from third-party payment accounts are not permitted.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals are returned to the same payment method used for the most recent qualifying deposit, in accordance with anti-money laundering policy.
• Withdrawal requests are subject to completion of KYC verification before processing.
• dv66 aims to process approved withdrawal requests within 24 hours. Actual receipt of funds depends on the processing time of your payment provider.
• dv66 reserves the right to delay or withhold withdrawal processing pending investigation of suspected fraud, bonus abuse, or breach of these Terms.

5 Bonuses & Promotions

dv66 offers a range of bonuses, free bets, free spins, and promotional offers to eligible registered players. All bonuses are subject to the specific terms attached to each individual promotion as published on the dv66 Promotions page. The following general conditions apply to all dv66 bonuses unless a specific promotion's terms state otherwise.

• Bonus offers are available to eligible registered players aged 21 and above only.
• Each bonus promotion may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• Bonus funds are held separately from real-money funds in your account. You must satisfy the applicable wagering requirement before bonus funds or winnings derived from bonus funds can be withdrawn.
• Wagering requirements must be completed within the time limit specified in the individual promotion's terms. Bonus funds not wagered within the specified time will expire and be removed from your account balance without notice.
• dv66 reserves the right to withdraw, cancel, or modify any bonus or promotional offer at any time without prior notice, subject to the rights accrued by players who have already accepted and begun wagering a specific bonus.
• Any attempt to manipulate bonus terms, exploit technical errors, or abuse promotional offers will result in cancellation of the bonus, forfeiture of associated winnings, and potential account closure.

6 Betting Rules

Bets placed on the dv66 sportsbook are subject to the specific sports betting rules published in the Rules section of the Platform. The following general betting conditions apply to all sports and markets offered by dv66.

6.1 Bet Placement

A bet is only confirmed once you have received a unique bet reference number and the bet appears in your Bet History. dv66 reserves the right to void any bet placed as a result of a technical error, incorrectly priced market, or obvious pricing mistake at any time before or after the relevant event has concluded. In such circumstances, the stake will be returned to your account balance.

6.2 Bet Settlement

Bets are settled in accordance with the official result declared by the relevant sporting body for the event in question. dv66 uses official data feeds and sources to settle markets. In the event of a dispute regarding settlement, the decision of dv66's trading team is final, subject to any formal complaint being raised through our support channel within 72 hours of settlement.

6.3 Maximum Payout Limits

Maximum payout limits apply to all bet types across all sports markets. These limits are displayed on the relevant market page before bet placement. dv66 reserves the right to apply individual account-level payout limits in cases where unusual betting patterns are identified.

7 Casino & Games

The dv66 casino section offers live dealer games, slots, table games, and crash games provided by third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. All games use certified Random Number Generator (RNG) technology (for non-live games) to ensure fair and unpredictable outcomes. Live casino games are streamed from professional studio environments with human dealers.

dv66 acts as an intermediary between the player and the game studio in respect of casino products. The outcome of each game is determined by the game studio's certified software and is not controlled by dv66. Game-specific rules, Return to Player (RTP) percentages, minimum and maximum bet amounts, and any applicable jackpot terms are displayed within each game interface.

In the event of a disconnection during a live casino or slot session, dv66's system will attempt to complete any round in progress automatically. Where automatic completion is not possible, the round will be voided and the relevant stake returned. dv66 is not liable for any claimed winnings from rounds affected by technical disconnection on the player's side.

8 Prohibited Conduct

The following actions are strictly prohibited on the dv66 Platform. Any player found engaging in prohibited conduct may have their account suspended or permanently closed, and any balances or pending winnings may be voided:

• Registering multiple accounts or using another person's account credentials.
• Providing false, incomplete, or misleading information during registration or verification.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the Platform.
• Exploiting software bugs, glitches, or technical errors for financial gain.
• Engaging in match-fixing, spot-fixing, or any form of corrupt betting activity.
• Colluding with other players in live poker or any multiplayer game format.
• Money laundering or using dv66 to process funds derived from illegal activity.
• Engaging in chargebacks or disputed transactions with payment providers after withdrawals have been processed.
• Threatening, harassing, or abusing dv66 staff or other players through any communication channel.
• Attempting to gain access to the accounts, data, or funds of other players by any means.

9 Responsible Gaming

dv66 is committed to promoting responsible gambling and to the wellbeing of every player on its Platform. We provide a suite of player protection tools accessible from within your account settings, including deposit limits (daily, weekly, monthly), session time reminders, loss limits, cooling-off periods (24 hours to 30 days), and permanent self-exclusion. Players are encouraged to use these tools proactively.

If you feel that your gambling is becoming a problem, or if you are concerned about the gambling behaviour of someone close to you, please review our full Responsible Gaming page and contact our 24/7 support team immediately. Self-exclusion requests are processed within 24 hours and are irrevocable for the duration of the selected exclusion period.

dv66 enforces a strict 21+ age policy. Players aged under 21 are prohibited from registering or using the Platform. Parents and guardians are encouraged to use internet filtering software to prevent underage access to gambling websites.

10 Privacy & Data

The collection, storage, and use of personal data submitted by players to dv66 is governed by the dv66 Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the processing of your personal data in accordance with the Privacy Policy.

dv66 uses SSL encryption on all pages of the Platform to protect data in transit. Player data is stored on secure servers and is accessible only to authorised dv66 personnel and verified third-party service providers who assist in the operation of the Platform. dv66 does not sell player data to third parties for marketing purposes.

dv66 may use anonymised, aggregated data for analytics, product improvement, and reporting purposes. Individual player data will not be shared with third parties except where required by law or necessary to process a transaction (e.g., sharing payment details with bKash or Nagad to process a withdrawal).

11 Intellectual Property

All content on the dv66 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall design and arrangement of the Platform — is the property of dv66 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your own personal, non-commercial recreational purposes only. You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from the Platform without the express prior written permission of dv66. Any unauthorised use of Platform content may give rise to a claim for damages and/or constitute a criminal offence.

12 Limitation of Liability

To the fullest extent permitted by applicable law, dv66 shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of the Platform.

dv66 does not guarantee that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. dv66 shall not be liable for any losses suffered as a result of Platform downtime, technical failure, or interruption of service, whether scheduled or unscheduled.

In no event shall dv66's total liability to any player in respect of any claims arising from use of the Platform exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

13 Amendments

dv66 reserves the right to revise, update, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon publication of the revised Terms on this page. The date shown in the "Effective Date" field at the top of this document will be updated accordingly.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you must stop using the Platform and request account closure through our support team. It is your responsibility to check this page periodically for updates.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the dv66 Platform, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly from your account dashboard. This is the fastest way to reach a member of our team.
• Email: support at dv66.io — please allow up to 24 hours for an email response during peak periods.
• Support Hours: 24/7, including Bangladesh public holidays. All support is provided in English. Bangladesh Standard Time (BST, UTC+6).

Formal complaints submitted in writing via email will receive a written acknowledgement within 48 hours and a full resolution response within 14 days, in accordance with our internal complaints handling procedure.